Chat Handling
Agent Performance
How effectively each live agent handles chats — throughput, speed, quality, escalation load and how they actually spend their online time.
0 handled · All guests
Agent Handled
0
0.0% of all
Avg Handle Time (AHT)
0s
Avg handle time
First Response Time (FRT)
0s
Avg first response
CSAT
—
0 rated
Supervisor Takeover Rate
0.0%
0 supervisor takeovers
Reassignment Rate
0.0%
0m · 0a
Avg Handle Time — Trend
Agent Activity — Online, Break & Dormant Time
Avg Online Hours
0s
per agent, this range
Avg Breaks / Day
0.00
breaks per active day
Avg Break Duration
0s
avg break length
Avg Dormant Hours
0s
online with no chats
Utilization
0.0%
team-wide
| Agent | Active days | Online time | Breaks | Break time | Dormant | Utilization |
|---|---|---|---|---|---|---|
| No status data recorded for this period. | ||||||
AHT by Agent (Top 10 by volume)
CSAT Distribution
Per-Agent Breakdown
| Agent | Chats | AHT | FRT | CSAT | Takeovers | Transfers |
|---|---|---|---|---|---|---|
| No agent-handled chats in this period. | ||||||