Volume & Triggers

Chat Volume Analysis

Where the chats come from, when they arrive, and what pushes them out of the bot into a live agent.

0 chats · All guests
Total MERLIN Chats
0
Avg Conversation Length
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Messages per chat
Transferred
0
Manual hand-offs
Auto-Transferred
0
Agent dormant > 3 min
Prompt Suppressed
0
Hand-off prompt hidden

Peak Hour Heatmap

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Volume by Channel

Hand-off Triggers

Click View details above to drill into which keywords contribute most to each trigger type.

Revenue by Member Type

No booking-value data ingested yet.
Upload File 3 — Booking Outcomes to light this up.